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Why it is better to Ahhh! your customers than Wow! them

Why it is better to Ahhh! your customers than Wow! them

by Scott Richards | Feb 21, 2014 | Execution

Yesterday as I walked into a client’s office she immediately said ‘ahh, I’m so glad to see you!’ This reminded me of something that was said to me a few years ago by Paul McCarthy. I used to be in one of Paul’s mastermind groups. He said...
Missed Opportunities Means Lost Revenue

Missed Opportunities Means Lost Revenue

by Scott Richards | Jan 2, 2014 | Strategic Execution Intelligence

  Yesterday I met a friend at a coffee shop about 11 a.m. to discuss how we could work together to improve our businesses, my favorite topic. Once we sat down, we were served straight away — just a couple of drinks. We then became so involved in our...
To make a profit my business needs to sell how much?

To make a profit my business needs to sell how much?

by Scott Richards | Jan 1, 2014 | Financial Intelligence

Do you know how much your business needs to make a profit? In the last blog post we discovered how much profit a your business needed to make to be able to pay its bills. We build on that concept and calculate how much the business needs to sell to make the profit you...
How much profit does your business need to make to pay the bills?

How much profit does your business need to make to pay the bills?

by Scott Richards | Jan 1, 2014 | Financial Intelligence

Do you know how much profit your business needs to make to be successful? You may be surprised. For a business to be successful and sustainable in the long term it needs to make more than just the owner’s wage. It needs to cover loan repayments, increases in...
How increased sales is costing you money

How increased sales is costing you money

by Scott Richards | Dec 24, 2013 | Financial Intelligence

[su_quote]Sales is vanity. Profit is sanity. Cash is reality.[/su_quote] I am regularly reminded of the importance of not focusing solely on growing revenue. Obviously sales growth is vital to a business. However, there is a real danger when a business grows...
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